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At Baletidy UK, we respect your privacy and are committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or purchase our products.

 

Who we are

 

Baletidy UK

94 West Drive

Tintwistle

Glossop

Derbyshire

SK13 1NB

 

Email: sales@baletidy.co.uk

Telephone: 07880 772943

 

What information we collect

 

When you use our website, contact us or place an order, we may collect the following information:

 

• Your name

• Your email address

• Your telephone number

• Your billing and delivery address

• Details of your order or enquiry

• Payment confirmation and transaction details

• Technical information about how you use our website, such as your IP address and cookie preferences

 

How we use your information

 

We use your personal information to:

 

• Process and deliver your orders

• Respond to questions and enquiries

• Provide customer service and help with purchases

• Send important updates about your order

• Maintain business and accounting records

• Keep our website secure and improve its performance

• Invite customers to leave reviews about their purchases through Trustpilot

 

We only use your information where we have a lawful reason to do so, including fulfilling orders, meeting legal obligations and pursuing legitimate business interests.

 

How we share and protect your information

 

We respect your privacy and do not sell your personal information to third parties.

 

We only share information when necessary to operate our business, including with:

 

• Wix: Our website platform, which helps us manage our website, customer enquiries and orders.

• Payment providers: To process payments securely when you purchase our products.

• Delivery companies: To deliver your order using the name and delivery address you provide.

• Trustpilot: To send customers invitations to leave reviews following a purchase.

• Professional advisers and authorities: Where necessary for accounting, tax or legal obligations.

 

Our website is hosted using Wix, which provides security measures designed to help protect customer information.

 

Payments are processed through secure payment providers. Baletidy UK does not receive or store your full payment card details.

 

We take reasonable steps to protect the personal information we hold and only allow access where necessary for running our business.

 

Trustpilot – Customer Reviews

 

We use Trustpilot, an independent customer review platform, to collect feedback about our products and services.

 

Following a purchase, we may share relevant customer information with Trustpilot, including your name, email address and order details, so that Trustpilot can send you an invitation to leave a review.

 

Leaving a review is entirely optional. You are under no obligation to respond to an invitation.

 

We use this information for our legitimate business interest in collecting genuine customer feedback and improving our products and services, subject to applicable data protection requirements.

 

If you choose to leave a review, Trustpilot will process the information you provide in accordance with its own Privacy Policy.

 

Trustpilot’s Privacy Policy is available at:

 

https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms

 

How we protect your information

 

We take reasonable steps to keep your personal information safe and secure.

 

Our website is hosted by Wix, which provides security measures to help protect information submitted through our website.

 

Online payments are processed through secure payment providers. We do not directly store your full payment card details.

 

We only keep personal information for as long as necessary for the purposes for which it was collected, including meeting our legal and accounting obligations.

 

Your data protection rights

 

Under UK data protection law, you have rights regarding your personal information. Depending on the circumstances, these include the right to:

 

• Request a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request that we delete your personal information.

• Object to or request restrictions on how we use your information.

• Request the transfer of certain personal information.

• Withdraw your consent where we rely on it.

 

Some rights are subject to legal exceptions, including where we must retain records for tax or accounting purposes.

 

To exercise your rights, please contact us at sales@baletidy.co.uk.

 

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how your personal information is handled.

 

How long we keep your information

 

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected.

 

This includes processing orders, responding to enquiries, providing customer support and meeting our legal, tax and accounting obligations.

 

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

 

International data transfers

 

Some of the service providers we use, including Wix, may process or store personal information outside the United Kingdom.

 

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.

 

Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.

 

Any updates will be published on this page.

 

Last updated: 10 October 2026