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Last updated: 9 October 2026

 

At Baletidy UK, we aim to provide a reliable delivery service and make the returns process as straightforward as possible.

 

This policy explains how we handle delivery, cancellations, returns and refunds for products purchased through our website.

 

Nothing in this policy affects your statutory consumer rights under UK law.

 

Delivery information

 

Baletidy UK offers free Royal Mail delivery to eligible UK mainland addresses.

 

Delivery is included in the advertised product price for these orders.

 

Delivery to other locations, including Northern Ireland, Scottish islands and other remote areas, may be available by arrangement. Please contact us at sales@baletidy.co.uk before placing an order so we can confirm availability and any additional delivery charges.

 

We aim to process and dispatch orders as promptly as possible.

 

Estimated delivery times will be provided during the ordering process where applicable.

 

If there is an unexpected delay with your order, we will contact you where reasonably possible.

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Your right to cancel

 

If you purchase a product from Baletidy UK online as a consumer, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

 

To exercise your right to cancel, please email sales@baletidy.co.uk with your name, order details and a clear statement that you wish to cancel.

 

You then have a further 14 days from notifying us of your cancellation to return the goods.

 

You may inspect the product as you would in a shop. However, if the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction from your refund where permitted by law.

 

Your statutory rights in relation to faulty or misdescribed goods are not affected.

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Returning your products

 

If you wish to return a product after cancelling your order, please send it to:

 

Baletidy UK

94 West Drive

Tintwistle

Glossop

Derbyshire

SK13 1NB

 

Please include your name and order number so we can identify your return.

 

Unless we have agreed otherwise, customers are responsible for the direct cost of returning products when cancelling because they have changed their mind.

 

We recommend using a tracked postal service and keeping proof of postage.

 

If a product is faulty, damaged or not as described, please contact us before returning it so we can arrange an appropriate solution in accordance with your statutory rights.

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Refunds

 

If you cancel your order within the statutory cancellation period, we will refund the amount paid for the returned products, including any standard delivery charges originally paid.

 

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

 

We will issue your refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever is earlier.

 

If you cancel before your order has been dispatched, we will refund you within 14 days of being informed of your cancellation.

 

Where permitted by law, we may make a deduction for any reduction in the value of the goods caused by handling beyond what is necessary to inspect them.

 

Your statutory rights remain unaffected.

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Faulty or damaged products

 

At Baletidy UK, we take care to ensure our products are supplied in good condition.

 

If your product arrives damaged, is faulty or is not as described, please contact us at sales@baletidy.co.uk with your order details and a description of the problem.

 

Photographs may help us investigate the issue and arrange a suitable resolution.

 

Under the Consumer Rights Act 2015, customers may be entitled to a refund, repair or replacement depending on the circumstances.

 

If a product is faulty or does not meet the requirements of the Consumer Rights Act 2015, we will meet our legal obligations, including covering reasonable return costs where required.

 

Nothing in this policy affects your statutory consumer rights.

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Contact us

 

If you have any questions about delivery, cancellations, returns or refunds, please contact us using the details below.

 

Baletidy UK

 

94 West Drive

Tintwistle

Glossop

Derbyshire

SK13 1NB

 

Email: sales@baletidy.co.uk

 

Telephone: 07880 772943

 

We aim to respond to enquiries as promptly as possible.

 

For further information about purchasing from Baletidy UK, please see our Terms & Conditions.